Authorized SITI Partner +91 8967248808 03210291073 abscablenet2002@gmail.com
Soyla, Sonakhali Helpline: 8967248808
Consumer Protection Policy

Cancellation & Refund Policy

Guidelines regarding subscription cancellation, refund eligibility, and hardware return.

Refund Guidelines

Cancellation & Refund Policy

Effective Date: January 1, 2026

At ABS CABLE NETWORK (Proprietor: ANUPAM SI), we aim to provide exceptional digital entertainment and fiber broadband. We understand that circumstances may arise where you need to cancel a service or request a refund. Below are the rules governing cancellations and refunds.

1. Cancellation of New Connection Bookings

  • If a customer books a new SITI Cable TV or Broadband connection and requests cancellation prior to physical cable installation or equipment deployment, a 100% full refund of any advance booking fee will be issued within 5-7 business days.
  • If cancellation is requested after the technician has laid cables and configured hardware, the initial one-time installation labor fee is non-refundable.

2. Subscription Cancellation & Mid-Cycle Disconnections

  • Monthly prepaid subscription fees (Cable TV or Broadband) are non-refundable once the billing cycle has commenced, as channel broadcasting rights and upstream bandwidth allocations are pre-committed.
  • Subscribers may choose not to renew their plan at the end of their current 30-day cycle without incurring cancellation penalties.
  • For long-term plans (6-month or 1-year prepaid packages), partial pro-rata refunds may be reviewed on a case-by-case basis upon written request to our office, calculated based on the standard monthly non-discounted rate for consumed months.

3. Double Payments or Failed Gateway Transactions

  • In case of duplicate deductions or failed transactions where money was debited from your bank/UPI but subscription was not updated, the extra amount will be automatically refunded by the payment gateway within 3 to 7 working days, or adjusted as credit in your next month's bill upon request.

4. Security Deposit Refund for Hardware

  • Refundable security deposits paid for SITI Digital Set-Top Boxes or Optical Network Terminals (ONT) will be reimbursed in full upon return of the equipment in good working condition along with original adapters and cables.
  • Physical inspection will be performed by our authorized technician at the time of pickup.

5. How to Submit a Refund Request

To request a cancellation or refund, please provide your Subscriber ID, registered mobile number, and payment receipt via:

Office: ABS CABLE NETWORK, Soyla, Sonakhali, Near BDO Office, Paschim Medinipur - 721146
Phone: 8967248808 | Landline: 03210291073
Email: abscablenet2002@gmail.com
Consumer Protection

Refund Processing Channels & Timelines

Pre-Installation Cancellation

100% full refund disbursed within 3 to 5 business days directly to the originating bank/UPI account.

Payment Gateway Discrepancies

Automated bank reversal completed within 3 to 7 working days under RBI electronic transaction guidelines.

Hardware Security Return

Instant reimbursement upon physical device handover and verification by our field technician.

Account Balance Carryover

Flexibility to adjust approved refund amounts as billing credits for future subscription months.

4-Step Device Return & Deposit Refund Workflow
Step 1
Submit Request

Call our billing desk at +91 8967248808 or visit our Soyla office.

Step 2
Device Inspection

Our technician verifies STB/ONT hardware and power adapter functionality.

Step 3
Receipt Handover

You receive an official electronic device surrender acknowledgment.

Step 4
Instant Reimbursement

Full deposit reimbursed via instant UPI, bank transfer, or cash.

Refund FAQs

Cancellation & Refund Frequently Asked Questions

If you relocate outside our coverage zones in Paschim Medinipur, simply return the SITI Set-Top Box or ONT Wi-Fi router to our Sonakhali office. Your hardware deposit will be refunded in full after settling any remaining monthly dues.

You can contact our billing grievance manager at +91 9434994119 / +91 8967248808 or email us at abscablenet2002@gmail.com with your transaction UTR / Reference ID for immediate resolution.

For 6-month or 1-year prepaid plans cancelled early due to emergency relocation, the consumed months are recalculated at the standard single-month non-discounted tariff, and the unconsumed remaining balance is refunded or credited to your account.
Have Questions Regarding Your Refund?

Our support desk is ready to guide you through hassle-free resolution.

Contact Helpdesk
Dedicated Billing Desk

Need Help With Your Subscription or Refund?

Our billing supervisors in Soyla, Sonakhali are available daily to resolve payment queries.

Call +91 8967248808 Contact Us