Privacy Policy

Welcome to ABS CABLE NETWORK ("we," "our," or "us"), operating under Proprietor ANUPAM SI at Soyla, Sonakhali, Near BDO Office, Paschim Medinipur, West Bengal - 721146 (GST: 19IOEPS0002G1Z3). As an Authorized SITI Cable Service Provider & SITI Broadband Service Provider, we respect the privacy of our subscribers and visitors to our website (https://abscn.cabletvsof.in/).

1. Information We Collect

To provide digital cable television, high-speed FTTH optical fiber internet, and customer care services, we may collect the following information:

• Personal Identification Details: Full name, installation address, contact phone number, alternate phone number, and email address.
• KYC & Regulatory Documents: Identity proof (Aadhaar, Voter ID) as mandated by the Department of Telecommunications (DoT) and TRAI for broadband and digital television provisioning.
• Service Account Identifiers: SITI Set-Top Box VC number, MAC address, Optical Network Terminal (ONT) serial number, assigned IP address, and subscriber ID.
• Billing & Transaction History: Payment receipts, invoice records, and recharge transaction IDs (we do not store sensitive bank account passwords or credit card CVV details).

2. How We Utilize Your Information

The information we collect is strictly used for legitimate business and regulatory purposes, including:

• Activating and maintaining your SITI Cable TV and SITI Broadband connections.
• Generating monthly GST-compliant tax invoices and processing subscription renewals.
• Dispatching technical field engineers to your Soyla/Sonakhali address for maintenance or repairs.
• Sending essential service notifications, planned maintenance alerts, and plan renewal reminders via SMS, WhatsApp, or phone.
• Complying with statutory reporting requirements established by TRAI and law enforcement agencies.

3. Data Protection & Security

We enforce robust physical, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. All electronic payment transactions are routed through secure, encrypted payment gateways.

4. Third-Party Disclosures

We do not sell, rent, or trade your personal information to third-party marketing companies. Data is shared solely with:

• SITI Cable Networks & SITI Broadband: For channel entitlement, CAS/SMS activation, and bandwidth provisioning.
• Authorized Field Technicians: For completing doorstep installation and repair jobs.
• Statutory Authorities: If required by Indian law or court orders.

5. Your Rights and Grievance Officer

Subscribers have the right to inspect, update, or correct their account details by contacting our service center. For any privacy queries or grievances, please contact:

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6. Cookies, Analytics & Web Portal Session Security

Our website (https://abscn.cabletvsof.in/) utilizes standard session cookies to ensure responsive navigation, preserve user preferences, and facilitate secure form submissions. We do not employ third-party tracking beacons or sell browsing telemetry to behavioral advertising networks. All data exchanged between your web browser and our servers is secured via modern Transport Layer Security (TLS/HTTPS).

7. Data Retention & Regulatory Archival Period

In adherence to mandatory telecom guidelines issued by the Department of Telecommunications (DoT) and TRAI, subscriber registration forms, Customer Application Forms (CAF), and billing ledgers are retained for the statutory period required under Indian telecommunication laws. Upon legitimate account closure and clearance of all dues, historical logs are securely archived in compliance with regulatory storage mandates.

8. Compliance with Indian IT Act, 2000 & SPDI Rules

ABS CABLE NETWORK maintains strict compliance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We implement comprehensive physical server firewalls, access control policies, and regular audit protocols to safeguard the digital confidentiality of every subscriber in Paschim Medinipur.

9. Privacy Contact & Helpdesk Directory

If you have inquiries regarding how your data is handled or wish to submit an official data privacy verification request, you can contact our dedicated office desk: