Terms of Service

These Terms of Service constitute a legally binding agreement between you ("Subscriber" or "Customer") and ABS CABLE NETWORK (Proprietor: ANUPAM SI, GST: 19IOEPS0002G1Z3), situated at Soyla, Sonakhali, Near BDO Office, Paschim Medinipur, West Bengal - 721146. By applying for, installing, or continuing to use our SITI Cable TV and/or SITI Broadband services, you agree to comply with the terms below.

1. Service Provisioning & Connection

• Services are provided subject to technical feasibility, optical fiber availability, and physical line accessibility at your premises in Soyla, Sonakhali, and Paschim Medinipur.
• The subscriber agrees to provide valid government identity and address documentation in compliance with TRAI and DoT guidelines prior to line activation.
• Installation includes standard optical fiber / coaxial cabling and terminal equipment activation. Any extra internal wiring beyond standard length will incur nominal charges.

2. Customer Premises Equipment (CPE) & Hardware

• SITI Digital Set-Top Boxes (STB) and Optical Network Terminals (ONT / Wi-Fi Routers) provided on a rental or security deposit basis remain the property of ABS CABLE NETWORK / SITI.
• The subscriber is responsible for maintaining the safety of equipment. Any physical breakage, liquid damage, burning due to electrical surges, or tampering is liable for replacement charges.

3. Subscription Billing & Payment Cycles

• Subscription fees are prepaid on a 30-day billing cycle unless otherwise agreed under quarterly, semi-annual, or annual contracts.
• Payments must be cleared on or before the due date to avoid automated service suspension by the conditional access system (CAS).
• All prices displayed are subject to applicable Goods and Services Tax (GST: 19IOEPS0002G1Z3).

4. Acceptable Internet Usage Policy (Broadband)

• Broadband service is provided for legitimate residential and commercial communications. Subscribers must not use the connection for illegal distribution, copyright infringement, unauthorized reselling, spamming, or activities threatening cybersecurity.
• The subscriber is solely responsible for all internet activity originating from their assigned connection and Wi-Fi router.

5. Service Availability & Maintenance SLA

• ABS CABLE NETWORK strives to maintain a 99.9% uptime SLA. Scheduled maintenance will be announced in advance where feasible.
• Force Majeure: We are not liable for temporary service interruptions caused by natural catastrophes, severe cyclonic storms, civic road construction fiber cuts, or general power grid outages.

6. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject exclusively to the courts of Paschim Medinipur, West Bengal.

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7. TRAI Consumer Rights, Channel Selection & NCF Regulations

In strict conformity with the Telecom Regulatory Authority of India (TRAI) mandates, subscribers have full autonomy to select individual pay channels, broadcaster bouquets, and free-to-air channels. Network Capacity Fees (NCF) are calculated transparently without bundled compulsory additions. Subscribers can alter their channel selections on a monthly basis by contacting our Soyla customer care desk.

8. Relocation & Connection Shifting Policy

If you are relocating your residence or commercial office within Soyla, Sonakhali, Debra, Pingla, Sabang, or surrounding locations in Paschim Medinipur, ABS CABLE NETWORK provides seamless connection migration. Please submit a shifting request at least 48 hours prior to moving. Re-routing of drop fiber cables and re-installation at the new location will be executed with zero data loss or account disruption.

9. Cybersecurity, Router Safety & Wi-Fi Protection

To safeguard your private network, subscribers are advised to maintain strong WPA2/WPA3 Wi-Fi passwords on their Dual-Band ONT routers and avoid sharing network credentials with unauthorized third parties. ABS CABLE NETWORK enforces upstream firewall security protocols; however, end-device antivirus protection and local network safety remain the subscriber's responsibility.

10. Grievance Redressal & Official Nodal Desk

For escalation of billing discrepancies, service disruptions, or hardware replacements, subscribers can contact our nodal team directly: